At Fight Shop Direct, we stand behind our gear just as you stand in the ring. Built for fighters, dedicated trainers, and parents investing in a young athlete’s journey, we understand that performance, fit, and reliability are non-negotiable. This policy is crafted with the same clarity, integrity, and robustness as the combat sports equipment we sell. Your satisfaction is as crucial as the security of our checkout.

1. Shipping Information

We ship globally, excluding certain remote regions and parts of Asia. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times:

  • Standard Shipping: Via DHL or FedEx.
    • Cost: $12.95 USD.
    • Estimated delivery: 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 USD, shipped via EMS.
    • Estimated delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary due to customs, weather, or carrier delays. Tracking information will be provided once your order ships.

2. Returns & Exchanges Promise

You have 15 days from the date you receive your item to initiate a return or exchange. The item must be in its original, unused, and resalable condition, with all tags, packaging, and protective covers intact.

⚠️ Items That Cannot Be Returned or Exchanged

For health, safety, and hygiene reasons, the following are FINAL SALE and cannot be returned or exchanged unless they arrive defective or damaged:

  • Groin Guards (Personal protective equipment)
  • Mouthguards (if sold separately, implied from “Kids protection” category)
  • Any used, worn, or damaged equipment.
  • Items with removed tags or original packaging.

Analysis Note: Given the intimate nature of certain protective gear and our commitment to athlete safety, these exclusions ensure the integrity and hygiene of all equipment for every warrior.

3. The Return & Exchange Process: Step-by-Step

  1. Initiate Your Request: Within the 15-day window, email us at [email protected] with your order number and item details. Use the template below to speed up the process.
  2. Receive Instructions: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA cannot be processed.
  3. Ship the Item: Pack the item securely in its original packaging, include a copy of your order confirmation or RMA email, and ship to the address provided. We recommend using a trackable service—you are responsible for the item until it reaches our facility.
  4. Inspection & Processing: Our team inspects returned items within 3-5 business days of receipt. Upon approval, we immediately process your exchange or refund.

4. Refunds: Timing & Method

  • Timing: Once approved, refunds are processed within 5-7 business days. Please allow an additional 5-10 business days for the refund to appear on your original payment method statement, depending on your bank or card issuer.
  • Method: Refunds are issued only to the original payment method used (Visa, MasterCard, JCB, or PayPal). We do not offer refunds to alternate methods or as store credit for standard returns.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.

5. Exchanges

Need a different size or color? We facilitate exchanges for items of equal value. If the new item costs more, you’ll be invoiced for the difference; if it costs less, we’ll refund the difference. The exchange process follows the same steps as a return. We ship the new item once the return is approved, using your preferred shipping method.

6. Damaged or Defective Items

Received damaged or faulty gear? Contact us immediately at [email protected] with photos/videos of the damage and your order number. We cover all shipping costs to replace the item or issue a full refund at your discretion.

7. Return & Exchange Request Template

Copy and paste the template below into your email to expedite your request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fight Shop Direct Team,

I would like to request a return/exchange for an item from my order.

Order Number: [Please Insert] Product Name: [e.g., Fairtex Gloves, Kids Shin Guards] Size/Color: [If applicable] Reason for Return/Exchange: [e.g., Incorrect size, Product defect, etc.]

I have read and agree to the terms of the Returns & Exchanges Policy.

My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Specify desired product, size, color]

I confirm the item is unused, in its original packaging with all tags attached.

Best regards,
[Your Full Name] [Your Shipping Address] [Your Phone Number]

8. Contact Us

Questions about your return? Our customer service team prioritizes your gear inquiries with the same urgency we bring to every order.

Fight Shop Direct
Email: [email protected]
Address: 1738 Annabellas Dr, Panama City Beach, US 32407

We’re here to help you get back to training with the right equipment.

Fight Shop Direct – Your Gear, On The Move.
Equipping warriors and fueling greatness, one secure transaction at a time.